General Service Terms

Thank you for choosing Visiosto’s services! Please reads these terms carefully before using, ordering, or registering for our services.

The Visiosto General Service Terms

Effective date: Day January 2022

1 Definitions

‘Agreement’ means collectively all the terms, conditions, and notices contained or referenced in this document and all other operating rules, policies, and procedures that we may publish from time to time on our website at visiosto.fi/en.

‘Content’ means text, data, software, code, images, and any other material that are displayed or otherwise made available through the services.

‘Customer’ or ‘you’ mean the person who enters this agreement with Visiosto.

‘Order form’ means written or electronic documentation (including a quote) that you may use to order the services. An active order form gives you the right to the services it applies to.

‘Services’ mean the software, products, services, and other offerings that Visiosto offers pursuant to order forms.

‘Visiosto’ and ‘we’ mean Visiosto oy and its directors, contractors, licensors, officers, representatives, and employees.

2 Customer Terms

2.1 Customer Requirements

You must be a human to order the services. Ordering the services by an automated method, like ‘bots’, is not permitted.

You must be at least 18 years old to order the services. If we learn that you are under 18 years old, we will terminate your agreement immediately.

2.2 Required Information

When you are ordering the services and entering this agreement, you must give correct and up-to-date information that we ask from you. We may also request you for additional information later. You must keep your information up to date by informing us about any changes.

3 Acceptable Use

Your use of the services and your content may not violate any applicable laws or regulations. You are responsible for making sure that your use of the services and your content follow laws and regulations.

4 Customer Content

4.1 Responsibility for Customer Content

Some of our services can be used for creating, publishing, or sharing content. You are responsible for any content you create or make available through these services and for any harm resulting from it. We are not responsible for any misuse of your content.

4.2 Right to Remove Content

We have the right to refuse or remove any content that, in our sole discretion, violates any laws or our terms and policies.

4.3 Ownership of the Content and Right to Publish

You have the ownership of your content. You are responsible for any content that you post, and you may only submit content that you have right to publish through the services. If you publish any third-party content, you are responsible for making sure that you have the rights required to do so.

4.4 Licence Grant

You grant us the right to store, process, and display your content as necessary to provide the services.

4.5 Moral Rights

You retain all moral rights to your content that you create, publish, or share through the service, including the rights of integrity and attribution. However, you waive these rights to enable us to reasonably exercise the rights granted in section 4.4.

5 Payments

5.1 Pricing and Fees

You can find our current pricing at visiosto.fi/en/pricing. When you agree to a price, that will remain your price for the duration of the current billing period. However, the prices are subject to change at the end of a billing period.

If a service does not have its price on the given web page, it will be agreed on in the order form.

5.2 Billing

We bill recurring services before the start of the next billing period. You may not have any refunds for partial billing periods, but the service will remain active for the length of the paid billing period. To treat everyone equally, we will make no exceptions.

We bill services that are billed based on your usage recurringly in arrears.

If you are billed by invoices, you agree to pay all fees in full, without deduction or set-off of any kind, in euro within fourteen (14) days of our invoice date.

If you fail to pay any fees on time, we have the right to charge you interest on past due amounts at the rate according to the Interest Act, to charge you all expenses of recovery, and to terminate the applicable order form.

5.3 Refunds

We do not refund any amounts payable under this agreement, except otherwise provided in this agreement.

5.4 Authorization

You give us permission to change your on-file credit card, MobilePay account, or other approved methods of payment for fees.

5.5 Responsibility for Payments

You are responsible for all fees associated with this agreement. You agree to pay us all fees. You are responsible for providing us with a valid means of payment.

6 Terms, Cancellation, and Termination

6.1 Term

This agreement starts when you agree to it when you first place an order for the services. It will continue in effect until cancelled or terminated in accordance with section 6.

6.2 Cancellation

You may cancel an order form by sending us email to info@visiosto.fi. After doing so, the term of the order form, and (if applicable) this agreement, will end at the end of the current billing period.

6.3 Termination

We may terminate an order form or this agreement upon at least thirty (30) days’ prior written notice.

6.4 Termination for Breach

We may terminate your order form or this agreement immediately if you breach a material obligation under this agreement and fail to cure the breach within thirty (30) days from the date you receive a notification. We may also terminate the order form or this agreement if your service has been suspended for more than ninety (90) days.

6.5 Effects of Termination

Upon termination of an order form, you no longer have the right to the services of that order form, and we will bill all fees arising from that order form immediately.

When we terminate an order form, the rest of your order forms remain active.

6.6 Suspension

We may suspend your service if you violate this agreement. We may also suspend the service to protect the integrity, operability, or safety of the service. We may suspend your service with or without notice. We tailor suspensions to protect the integrity, operability, or safety as needed.

6.7 Customer Data after Cancellation and Termination

After cancellation or termination, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce agreements. Barring legal requirements, we will delete your information and content within 90 days of cancellation or termination.

6.8 Survival

All provisions of this agreement that by their nature should survive after cancellation and termination will do so.

7 Communications

For contractual purposes, you consent to receive communications from us to the email address you have submitted. You agree that all electronic communications from us satisfy any legal requirement that those communications would satisfy if they were on paper. For other than contractual purposes, we may also contact you via other means.

8 Additional Service Terms

Some services are subject to their additional terms. When you order or purchase those services, you will also agree to their additional terms.

9 Changes to These Terms

We may change these terms. When we do so, we will update the changes to this document. We notify you of all material changes at least thirty (30) days prior to the changes taking effect by sending you email to the email address you have submitted. You agree to the changed terms by continuing the use of the services or by ordering services.

10 Intellectual Property Notice

10.1 Visiosto’s Rights

We own all intellectual property rights of or relating to the services.

10.2 Licence of the Terms

This agreement is licensed under the Creative Commons Zero licence.

11 Miscellaneous

11.1 Severability

If any part of this agreement is held to be unenforceable, the rest of the agreement will remain in full force and effect.

11.2 Waiver

Our failure to enforce any provision of this agreement will not constitute a waiver.

11.3 Assignability

We may assign or delegate this agreement or parts of it to any person, entity, or third party without your consent. You may not assign or delegate any rights or obligations under this agreement without our prior written consent. Any unauthorized assignment or delegation by you is void.

11.4 Force Majeure

We are not responsible for performing our obligations under this agreement if we cannot do so or doing so is delayed due to force majeure. By force majeure we mean causes that we were unable to consider when making this agreement and that is beyond our control. These causes may, for example, include exceptional weather conditions, natural disasters, a national state of emergency, war, interruption in the supply of energy or other interruption in services not in our control, interruption in payment traffic, fire or other accident, industrial action, a legal provision or a regulation or decision issued by the authorities, or other similar cause.

11.5 Complete Agreement

This agreement, our privacy statement, and additional written agreements between you and Visiosto done on basis of this agreement make up the complete and exclusive agreement between you and Visiosto. This agreement supersedes any proposal or prior agreement, oral or written, between you and Visiosto.

11.6 Order of Precedence

If a service is subject to additional terms that conflict with these general terms, those additional terms will take precedence. Other than that, these general terms take precedence over any conflicting terms in other documents.

11.7 Partners and Subcontractors

We may use partners and subcontractors to perform our obligations under this agreement and to offer our services.

11.8 Contact Details

You can contact us by email at info@visiosto.fi.